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SkyValue
Policies
Frequently Asked Questions (FAQs)
What is
SkyValue?
SkyValue is an indirect air
carrier providing air travel at affordable rates. SkyValue offers
flights operated by Xtra Airways.
When will SkyValue
start flying?
December 15th,
2006.
What kind of planes
will SkyValue fly?
Boeing 737-800 in an all
economy class configuration.
Where will SkyValue
fly to?
Initially from Chicago to Las Vegas, NV, the
Phoenix Area using the Williams Gateway Airport in Mesa, AZ, Orlando
International Airport, FL, St. Petersburg/Tampa, FL and Ft.
Lauderdale, FL.
SkyValue Airports and distance to down
town cities:
Gary Chicago International Airport – 25
miles to down town Chicago
Orlando International Airport
- 6.5 miles to down town Orlando
St. Petersburg Clearwater
International Airport – 4 miles to St. Petersburg - 15 miles to Tampa
Ft. Lauderdale
Hollywood International Airport – 4 miles to down town Ft.
Lauderdale
McCarran International Airport
– 4 miles to down town Las Vegas
Williams Gateway
International Airport – 16 miles to Mesa & 30 miles to
Phoenix.
Where will SkyValue
be based?
Corporate Headquarters are
located in Fort Lauderdale, Florida. Operations are based at the
Gary/Chicago International Airport, Gary, Indiana.
Who is the SkyValue
management team?
President – Robert
Masson
Chief Executive
Officer – Darrell Richardson
Chief Operations Officer - Donald
Millroy
Sr. Executive Vice President – Gabrielle
Griswold
What are SkyValue
fares?
SkyValue fares are
priced competitively with introductory fares of $79.00 one way to
Las Vegas, Orlando and the Phoenix area, $129.00 to St.
Petersburg/Tampa and Ft. Lauderdale. Not included are federal excise
tax of 7.5%, federal tax up to $3.30 per takeoff and landing,
airport taxes up to $9.00 and government imposed September 11
Security Fee of up to $5.00.
How can I buy a
ticket?
Reservations and
ticket purchase can be completed with ease and convenience via the
FlySkyValue web site (http://www.flyskyvalue.com/),
through your local travel agent utilizing the code XP in Amadeus,
Sabre or Worldspan GDS systems, or by calling 1 866-796-6117. Cash
only sales are possible
at the Gary/Chicago International
Airport.
Where can I find your
terms and conditions?
Please see our web site at
www.flyskyvalue.com.
What credit cards do
you accept?
American Express, MasterCard
and VISA.
Is there a frequent
flyer program and how do I enroll?
At this time there is no
frequent flyer program.
Do I need to
reconfirm?
Passengers must confirm
flights as well as arrival and departure terminal information 24
hours in advance of travel at the call center.
Can I change my
ticket and if so how do I go about
it?
Every ticket is sold with its own set of rules and
regulations which you would have been advised at time of booking. If
you purchased your ticket through SkyValue, please contact SkyValue
reservations. If you purchased your ticket through a travel agent,
please call your agent or their designated
representative.
What time do I check
in?
The suggested check in time is 90 minutes prior to your
flight departure time.
Can I arrange a visit
to the flight deck?
For security reasons, visits to the flight deck
are not permitted.
Are there on board
amenities?
Yes, Soft drinks, water, juices along with
peanut and pretzel packs or fresh baked cookies will be served
complimentary. Wines and liquors are available for $5.00. Food for
purchase is available for $4.00. Inflight entertainment is
complimentary using your own personal headphones. Should you wish to
purchase ear buds, they are available for $3.00.
Do you have
Children/Infant and Senior Citizen
fares?
Children pay the standard
adult fare. Infants under the age of 2 years not holding a seat will
be carried for free. At this time Senior Citizen discounts are not
applicable.
Do you accept
unaccompanied minors?
Yes we do. Children between the ages of 5 and
11 years traveling alone are accepted and pay the regular adult
fare. Please let us know that a child will be traveling
unaccompanied when making their reservation and be prepared to
supply the reservation agent with the name, address and phone
number, as it appears on the photo ID of the person dropping off and
picking up the child. There is a $25.00 fee each way for
unaccompanied minors which will be assessed at time of check in for
each flight. We request that the person dropping off the child
remains in the terminal until the flight has departed. Picking up
unaccompanied minors – Please arrive at the airport no later than 30
minutes before the scheduled arrival.
Do you offer special
assistance (Medical, wheelchair, meet and
assist)?
Yes, however, when booking through the GDS
please send an SSR message or contact FlySkyValue directly by
calling 1 866-796-6117. Requests for special assistance must be made
at least 48 hours before departure.
What kind of
documentation do I need to travel?
Aside from your ticket or travel receipt, a
valid government issued ID (i.e. Passport, Birth Certificates, State
issued ID, Drivers License). Passengers who do not have the required
travel documents at time of check in will not be able to travel.
What is your free baggage
allowance?
Baggage
allowance is 50 pounds (two bags maximum, plus one carry-on not to exceed
45 inches combined overall dimensions) per paying passenger.
Any excess, overweight or over sized bags will be accepted subject
to load restrictions and at additional charges. The charges are:
Excess baggage $50.00 for each piece after the free allowed.
Overweight baggage: $25.00 from 50 to 70 pounds and $65.00 from 71 to 100
pounds.
Oversize baggage up to a maximum size
of 80 inches for a fee of $65.00 per bag. Bags over 80 inches will
not be accepted. NOTE: All checked bags MUST be unlocked for security
purposes.
How are lost or
damaged baggage claims handled?
All claims for lost or
damaged baggage must be filed at the point of final destination to
the Xtra Airways baggage service representative. A claims report
must be completed and a copy will be given to the passenger. An Xtra
Airways baggage service representative will trace each claim and
contact the passenger with a status.
Is there Carry-on
allowance?
Yes. SkyValue passengers are
restricted to one carry-on item and one personal item. Personal
items include handbags, umbrellas, walking sticks, crutches, coats,
cameras, reading matter, infant food, briefcases and laptop
computers.
Do you allow pets?
Yes. Only two pets are permitted per flight as carry on. Your one pet
and carrier will be counted as your personal item. Pets, including
dogs, cats and household birds,(canaries, finches, parakeets) can
travel with you if they are small enough to fit and stay comfortably in
an approved container under the seat in front of you. This would
mean no larger than 8.5” high x 17” long x 12” wide. The weight of
the pet plus carrier cannot exceed 40 Pounds. The passenger will not
be permitted in a row immediately behind the bulkhead or adjacent to
an emergency exit. Tropical birds such as Parrots are not
permitted. Seeing Eye Dogs are always welcome.
The animal must remain in the
container while on board the aircraft and the container must be
closed and sealed from time of entry into the aircraft until after
deplaning.
Limit one animal per container, one
container per passenger. Passengers traveling with pets as carry-on
must indicate so at time of booking.
Pets that are larger than allowed to
travel in the cabin must be checked. Only one animal traveling as
checked baggage is permitted per flight. The maximum weight of the
animal must not exceed 50 pounds. The pet must travel in an approved
container that must not exceed 20 pounds. A non-refundable fee of
$65.00 per flight will
apply. | 
